Return Policy

We want you to be completely satisfied with your purchase. you may return eligible items within 10 days of delivery for a refund or exchange.

• Items must be returned in their original condition, with tags and packaging intact. 
• Proof of purchase (order number or receipt) is required.
• Final sale, clearance, or personalized items are not eligible for return.
• Return shipping costs are the responsibility of the buyer, unless the item is defective or incorrect.

To start a return, please contact us with your order details. Once your return is approved, we will provide instructions for shipping the item back. Refunds will be issued to the original payment method once the return is received and inspected. All returns must have to have an RA# before return. 

Return shipping is the sole responsibility of the customer if the return is due to personal preference, such as disliking the size, style, or other non-
defective reasons. In these cases, return labels are not provided. 

All returns are contingent upon an inspection by our Returns Department. The Returns Department must confirm that the item is unworn, undamaged, unaltered, and where applicable still has the original tags, plastics, box, manual, and warranty card before a refund is processed. Items determined to have been worn, altered, or damaged will be sent back and no refund will be issued. Please bear in mind any original shipping fee is non-refundable if applicable Please allow 7-10 business days for your return and refund to be processed.

Domestic Returns

Step 1:

Request your Return Authorization Number (RA#) by contacting us by email “CARSONSDIRECT@GMAIL.COM “ ( I SHOULD GET MY OWN EMAIL ADDRESS, SHOULDN’T I ?? ) Remember that the item must be unworn, undamaged, and unaltered. All returns must have an RA# before return. Customer Service will respond to your request within 2 business days with the RA#.

Step 2:

Ship your return to the designated address on your return email with the carrier of your choice via insured, traceable delivery. Please make sure to include all materials from your order, such as original paperwork. The insurance amount should be equal to the price paid for the item. Make sure your RA# clearly printed on the outside of the box.

Canceling/Modifying an Order

If you need to cancel or modify your order for any reason, please contact us immediately via live chat onsite. Please include your customer order #, name and e-mail address used for the order and what the reason for cancel or the modification is. If an order has already been shipped, we may not be able to modify or cancel your order.

Due to the high volume of orders shipped daily, we may not be able to honor a cancellation request as we aim to fulfill our orders as quickly as possible.