Shipping Policy

Disclaimer: Kindly be aware that all our packages are insured. Should you encounter any issues with package delivery, we advise you to first check with your family, neighbors, or roommates. Please allow a minimum of 48 business hours from the time the order is marked as delivered before reaching out to us. Our customer support is available via chat, or email. 

Please be advised that claims can only be initiated within a 30-day period from the delivery date. If you have not received your package, it is essential to notify us within this 30-day window. To process the claim, we kindly request that all necessary paperwork be submitted within the same time-frame. It is important to note that the customer service team requires all relevant documents within the 30-day period for the claim to be considered. Opening a claim will not be possible without the proper submission of required documents.